REMOTE DEPOSIT CAPTURE (DeposZip) SERVICES DISCLOSURE AND AGREEMENT

TRUTH IN SAVINGS DISCLOSURE STATEMENT

Includes Overdraft Privilege and Funds Availability Policies

This agreement, including any account brochures that accompany this agreement, is intended to provide you with information about one or more accounts offered by the credit union. Included where applicable is information regarding the dividend rate, annual percentage yield, any minimum balance requirement, withdrawal terms, fees and other important account information to assist you in making an informed decision about investing your savings with us. Should you have any questions about these disclosures, about our current dividend rate, annual percentage yield, or otherwise, please call a member service representative at: 978-219-1000.

Schedule of Fees for All Accounts

Your account will be charged any and all applicable fees as noted in our schedule of fees included with and made part of this agreement.

The following factors may affect the amount of dividends your account receives Nature of dividends and relation to APY

Except in the case of certificate accounts (where the dividend rate is fixed for the term of the certificate, dividends may be paid only from current income and accumulated earnings, after required transfers to reserves at the end of each dividend period. The dividend rate and annual percentage yield applicable to an account may therefore change from time to time as determined by the Credit Union’s Board of Directors in its discretion. The credit union dividend period is MONTHLY, as noted below, beginning on the first day of such period and ending on the last day of the period.

As used in these disclosures, (i) “dividend rate” means the dividend paid (or expected to be paid) on an account, without giving effect to the compounding of previously earned dividend, shown as an annual figure and expressed as a percentage of the account balance; and (ii) “annual percentage yield” or “APY” means a percentage rate reflecting the total amount of dividend expected to be earned in a year on an Account, based on the dividend rate and the frequency of compounding the accrued dividend. All disclosures concerning the APY applicable to an account (other than certificates which are covered by separate paragraph) assume that the dividend rate disclosed remains in effect for one year and that dividends are not withdrawn.

Frequency of compounding dividends and the method of determining the balance on which dividends are paid

Dividends are compounded based on the average daily balance in your account. You can compute the dividends earned on your accounts each day by multiplying the then current simple annual interest rate times the average balance in your account at the end of each day, divided by 365 days. The amount of dividends you earn for each day will be added to your principal balance monthly. If you withdraw funds from your regular savings account before dividends are paid, you will receive dividends accrued on the funds prior to withdrawal, but such dividends will not be credited to your account until the next dividend declaration date. If you withdraw funds from your NOW Account before dividends are paid, you will not receive dividends accrued on the funds prior to withdrawal.

If you close your account(s) prior to accrued interest being credited, the accrued dividend will not be paid. In order for your deposit account to earn a dividend for a dividend period, you must maintain the average daily balances disclosed herein.

If your average daily balance falls below these minimums for that dividend period, you will not earn any dividends during that period. In order to earn the annual percentage yield disclosed in the attached rate sheet for a particular account.

Minimum balance to open an account:

REGULAR SAVINGS ACCOUNTS: $25.00                                
NOW ACCOUNT: NO MINIMUM      
ALL CLUB ACCOUNTS: No Minimum
IRA MONEY MARKET: N/A
SUPER MONEY MARKET ACCOUNT: $10,000.00 
MONEY MARKET ACCOUNT: $2,500.00

Collection of Non-Cash Deposits

Every share draft, check or other item with the exception of cash which is accepted for deposit in your account will be provisionally credited to your account on the day it is deposited and earn dividends from the day it is provisionally credited to your Account. If, however, the credit union is subsequently unable in the normal course of business to obtain payment for that item, you will not earn any dividends on that deposit.

Notice of Certain Changes

We will notify you in writing at least 30 days prior to the effective date of changes of the sort described below which will reduce your APY or otherwise adversely affect your Account.

The frequency of compounding dividends; The frequency of crediting dividends; Minimum balance requirements; or Fees, charges and penalties.

We will not send you notice, however, of any change in the interest rate or APY applicable to any account where the interest rate is subject to change from time to time, although notice of changes in interest rates will be posted in the credit union offices. Also, no notice of changes to fees for printing of share drafts/checks will be sent. In addition, where there is any change in the information disclosed in this agreement, the change will appear in a notice posted in the lobby of our offices.

General Policies and Procedures

We may refuse a withdrawal request if any documents or identification we or the law requires in connection with the withdrawal has not been presented to us. Although non-cash deposits earn dividends from the date first credited to your Account, the time when they may be withdrawn or otherwise become available for use is governed by the Funds Availability Policy which is made part of this disclosure. By opening and maintaining an account with the credit union, you have agreed to the Rules and Regulations of the credit union and any amendments thereto.

To open an Account with the credit union, you must deposit $25.00 in a regular savings account (the par value of a share of the credit union). By law, the credit union may accept deposits only from persons who are members or who are eligible to become members, or certain other persons or entities. To obtain further information, contact a member service representative.

Certificate and Individual Retirement Accounts (IRA)

Here are some basic facts about your certificate and individual retirement accounts. These disclosures are in addition to those on the certificate. Once your account is opened, you may not make additional deposits to it, although you may open a separate account at the then effective dividend rate. Additional account deposits are subject to the individual rules of the account. By opening and maintaining an account with the credit union, you have agreed to the terms of the account as set forth here and on the certificate and any amendments thereto.

Maturity

The maturity date is stated upon the certificate received with your account deposit.

APPLICABLE TO NEW ACCOUNTS ONLY. IF THIS DISCLOSURE IS PROVIDED ON THE MATURITY OF AN ESTABLISHED CERTIFICATE, PLEASE SEE YOUR MATURITY NOTICE FOR ACCOUNT DETAILS. SPECIAL RULES CONCERNING THE COMPOUNDING AND CREDITING OF DIVIDENDS and MINIMUM BALANCES TO EARN THE DISCLOSED DIVIDENDS.

St. Jeans Credit Union offers certificates with terms of 3 months, 6 months, 9 months, 12 months, 18 months, 24 months and 36 months. Dividends are compounded and credited AS SHOWN IN THE TABLE BELOW based on the ACTUAL daily balance in your Account.

ACCOUNT  TYPE:    Simple Interest MINIMUM BALANCE: $500.00 COMPOUNDED AND CREDITED: Daily and Paid at Maturity

ACCOUNT TYPE: Regular Term MINIMUM BALANCE: $500.00 COMPOUNDED AND CREDITED: Daily/Monthly

ACCOUNT  TYPE: IRA Term MINIMUM BALANCE: $500.00 COMPOUNDED AND CREDITED: Daily/Monthly

Early Withdrawal Penalties for a Certificate:

You may withdraw all or some of the principal balance in your certificate prior to maturity.  Any withdrawals from your account before maturity are subject to the penalties listed below, but you will be credited with any dividends earned on funds withdrawn prior to maturity, such dividends to be credited at the time of withdrawal. Dividends which have been credited to your certificate may be withdrawn at any time, without penalty, but the APY disclosed in this disclosure is based upon the assumption that all dividends will remain in the certificate until maturity.

A withdrawal prior to maturity will reduce earnings and your APY therefore will be lower than the disclosed APY.  Any dividends in your certificate at maturity will be considered part of the principal of the certificate upon any renewal and thereafter become subject to the credit union rules concerning early withdrawal. In the event of a withdrawal of any portion of the principal in your certificate prior to maturity, the following penalties apply:

If the certificate maturity date is less than one (1) year or equal to one (1) year from the date of issuance or renewal, the penalty is an amount equal to 30 days dividends. If the certificate maturity date is greater than one (1) year from the date of issuance or renewal, the penalty is an amount equal to 91 days dividends. The penalties apply regardless of the length of time the funds have been on deposit at the credit union. The penalty may be taken from the principal balance of the certificate. The credit union may waive or reduce penalties at our discretion.

Maturity Notices and Renewals

You may renew, transfer, or close your certificate or IRA at maturity. You will be asked to instruct the credit union by mail or in person of your choice. You will be notified in writing 30 days prior to the maturity date of your certificate or IRA, and, unless you notify the credit union prior to maturity that your account is not to be renewed, your account will, at maturity, automatically renew for an identical term at the then effective rate. Every notice of maturity will state the date the renewal rate will be set and a telephone number will be included for you to call to learn what the dividend rate and APY applicable to the certificate or IRA during the renewal term will be.

Money Market Accounts

Please consult the credit union rate sheet attached to and made part of this disclosure. All money market account dividends will be compounded DAILY and credited MONTHLY, based on the average daily balance in your account. In order to earn the stated dividends, you must maintain the minimum balance requirements shown in the table below:

*If the average daily balance for a statement period falls below $2,500.00, you will receive a dividend for that reporting period, but at the then applicable regular    savings rate.

** If the average daily balance for a statement period falls below $10,000.00, you will receive a dividend for that reporting period, but at the then applicable Regular money market account rate.

Dividend Rate and Annual Percentage Yield

If no rate or APY is shown, please refer to the rate sheet attached to and made part of this Truth in Savings Disclosure.

Transaction Limitations

Per Regulation D, for Money Market Accounts, if applicable, the member is permitted to make no more than six (6) transfers and withdrawals, or a combination of such transfers and withdrawals, per calendar month or statement cycle (or similar period) of at least four weeks, to another credit union account of the member or to a third party by means of a preauthorized or automatic transfer, or telephonic (including data transmission) agreement, order or instruction, or by check, draft, debit card or similar order made by the member and payable to third parties. Deposits are unlimited.

Note: We are currently not enforcing the transfer limits. You will be notified if we choose to reimpose these limits.

Overdraft Privilege Service Liability

You agree, for yourself (and the person or entity you represent if you sign as a representative of another) to the terms of this account and the schedule of fees.

You authorize us to deduct these charges directly from the account balance as accrued. You will pay any additional reasonable charges for services you request which are not covered in this agreement. Each of you also agrees to be jointly and severally (individually) liable for any account shortage resulting from charges or overdrafts, whether caused by you or another with access to this account. This liability is due immediately and can be deducted directly from the account balance whenever sufficient funds are available. You have no right to defer payment of this liability, and you are liable regardless of whether you signed the item or benefited from the charge or overdraft. This includes liability for our costs to collect the deficit including, to the extent permitted by law, our reasonable attorneys’ fees. Separate terms and conditions apply to overdraft privilege services for credit and debit cards that requires your opt-In consent.

 A separate disclosure is available online or upon request.

Payment of Items

If an item is presented without sufficient funds in your account to pay it, we may, at our discretion, pay the item (creating an overdraft) or return the item (NSF) and you should deposit funds sufficient to cover your overdrafts and our fees immediately or on demand. The amounts of the overdraft and NSF fees are disclosed in the schedule of fees. We encourage you to make careful records and practice good account management. This will help you avoid writing checks or drafts without sufficient funds and incurring the resulting fees.

Setoff

We may (without prior notice and when permitted by law) set off funds in this account against any due and payable debt you owe us now or in the future, by any of you having the right of withdrawal, to the extent of such persons’ or legal entity’s right to withdraw. If the debt arises from a note, “any due and payable debt” includes the total amount of which we are entitled to demand payment under the terms of the note at the time we set off, including any balance the due date for which we properly accelerate under the note. This right of setoff does not apply to this account if: (a) it is an IRA or other tax-deferred retirement account, or (b) the debt is created by a consumer credit transaction under a credit card plan (but this does not affect our rights under any consensual security interest), or (c) the debtor’s right of withdrawal only arises in a representative capacity. We will not be liable for the dishonor of any check when the dishonor occurs because we set off a debt against this account. You agree to hold us harmless from any claim arising as a result of our exercise of our right of setoff.

OUR FUNDS AVAILABILITY POLICY

St. Jean’s Credit Union’s Funds Availability Policy complies with federal regulations and, in some cases, gives you availability of funds from your accounts sooner than is required by law.  Making funds available to you does not mean the deposited items have been collected and paid.  In the event the deposited items are returned unpaid, we are entitled to debit your account for the amount of the returned items.   If the debit creates an overdrawn balance, you agree to pay the overdrawn amount and all applicable return deposited item fees as soon as we give you notice of the overdraft.

We delay the availability of funds that you deposit by cash or check into your account as described in this Funds Availability Policy.   During the delay, you may not withdraw the funds in cash, and we are not required to use the funds to pay checks that you have written or to satisfy any other type of debit.  The length of the delay varies depending on the type of deposit. 

Determining the Availability of a Deposit

The length of the delay is counted in business days from the day of your deposit.  Business days are all days except Saturdays, Sundays, and federal holidays.  If you make a deposit on a Saturday, Sunday, federal holiday, or a day on which we are not open, we will consider the deposit to have been made on the next business day that we are open.  If a federal holiday falls on a Sunday, the next day is not a business day.

Same Day Availability

Funds from the following deposits are available on the day the credit union receives the deposit:

• Cash, if made in person to one of our employees
• Cash deposited at a St. Jean’s Credit Union ATM
• Electronic direct deposits
  • Note: Mobile deposits are check deposits not electronic deposits
• Preauthorized credits (such as Social Security benefits, SSI payments, IRS tax refunds and payroll payments)
• Wire transfers received prior to the credit union’s cut-off time of 3:00 p.m. on a business day
• “On-us” checks i.e.  checks drawn on the credit union, if made in person to one of our employees
• Commonwealth of Massachusetts Checks, including MA State Lottery Checks and Local Government Checks, if payable to you and made in person to one of our employees
• U.S. Treasury Checks, if payable to you and made in person to one of our employees

Next Day Availability

Funds from the following deposits are available on the first business day after the day of deposit if the deposit is made in person to an employee, payable to you and deposited into your account:

• Cashier’s Checks
• Certified Checks
• Teller/Official Checks
• U.S. Postal Money Orders
• Federal Reserve Bank checks or Federal Home Loan Bank checks

Other U. S. Check deposits – Next Day Availability

Up to the lessor of $275 or the aggregate of all check deposits, not already subject to next day availability, will be available on the first business day following the day of the deposit.  The remaining funds will be available on the second business day after the day of deposit.

For example:

 If you deposit a check of $700 on a Monday, $275 of the deposit will be available on Tuesday.  The remaining  will be available on Wednesday.

If you deposit the following checks: in the amount of $100, in the amount of $200  and  in the amount of $400 on Monday (total deposit = $700),  $275 of the deposit will be available on Tuesday, the remaining will be available on Wednesday. 

Second Day Availability  

Funds which are not deposited in person (i.e., through the mail, ATM or mobile deposit will be available no later than the second business day following the deposit.

Specific Exception Hold

    The credit union may place a specific exception hold where the transaction involves reasonable belief that the check is uncollectible, repeated overdrafts,   new accounts, large deposits, redeposited items, and emergency conditions.

Specific Exceptions 

1. Uncollectible Checks
   • Stale dated check (over six months old).
   • Improper endorsement.
   • Evidence suggests that the member is engaged in check kiting
   • Evidence suggesting forgery or fraud; or
   • Credit Union has received a notice of dishonor from the financial institution against which the check is drawn.
2. Repeat Overdrafts (Accounts overdrawn more than five times or overdrawn by $6,725 in the last six months). An account will retain its “repeat overdraft” status for six months from the last overdraft.
3. New accounts, Sole transaction account with the credit union less than 30-days old.
   • Refer to Special Rules for New Account
4. Deposits Exceeding $6,725. The credit union may apply this exception to aggregate deposits in multiple accounts that exceed $6,725 in one day.
5. Re-Deposited Items. Items previously returned by the paying institution for non-technical reasons, such as missing endorsement or the check is post-dated. Next day availability is not required on the first $275 of a day’s deposit. 

Emergency Conditions. Conditions such as war, earthquake, fire, flood, power or equipment failure, suspension of payments from another financial condition, or any other emergency.  A hold will be placed on the funds for a reasonable time after the emergency has passed.

Notice

We will notify you if we delay your ability to withdraw funds and we will tell you when the funds will be available.  They will generally be available no later than 7 business days after the day of your deposit. 

Should you have any questions, please do not hesitate to contact the credit union at 978-219-1000.

Special Rules for New Accounts

If you are a new member, the following special rules will apply during the first 30 days your account is open. You are considered a “new member” if the owner of the account is new to the credit union.  A person is new to the credit union, unless, within the last 30 calendar days, s(he) has a St. Jean’s Credit Union deposit account that had been in existence for a least 30 calendar days. 

• Deposits made in cash will be available on the same day if deposit is made in person to an employee.
• Funds from electronic direct deposits will be available on the business day we receive the deposit.
• Funds from wire transfers, received prior to the credit union’s cut-off time of 3:00 p.m. on a business day, will be available on the business day we receive the deposit otherwise funds will be available on the next business day.
• Funds from the first $6,725 of a day’s total deposits of cashiers, certified, teller’s, traveler’s and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions.  For example, the checks must be payable to you.  An excess of $6,725 will be available on the seventh business day after the day of your deposit. If your deposit of these checks (other than a U. S. Treasury check) is not made in person to one of our employees, the first $6,725 will not be available until the second business day after the day of your deposit.
• Funds from all other checks (other than foreign checks) will be available no later than the seventh business day after the day of your deposit.
• Same day availability is not required on “on us” checks.
• Next day availability is not required on the first $275 of a day’s deposit.

Notice

We will notify you if we delay your ability to withdraw funds and we will tell you when the funds will be available.  Generally, the funds will be available no later than 7 business days after the day of your deposit. 

Should you have any questions, please do not hesitate to contact the credit union at 978-219-1000.

    Deposits at Proprietary ATMs

    Some Proprietary ATMs do not accept deposits.

Funds deposited at a Proprietary ATM are considered deposited when placed in the ATM. 

Funds deposited (cash) made at Proprietary ATM are available on the day the credit union receives the deposit. 

Funds deposited (check) made at Proprietary ATM will not be available until the second business day after the day of deposit.

After being credited to your account, the funds are subject to the same availability rules listed within this agreement.  For your protection, all deposits made in an ATM are verified.  You agree that the credit union’s count will be final. 

Deposits at Non-Proprietary ATMs

Deposits at automated teller machines (ATMs) we do not own or operate are not permitted. All ATMs that we own or operate are identified as our machines.

Holds on Other Accounts (Check Cashing)

If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw the corresponding amount of funds that you have on deposit in another account with us.  The funds in the other account would not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited. 

Holds on Other Funds (Other Account)

If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us.  The funds in the other account would not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.

Foreign Items

A foreign check is accepted on a collection basis and availability generally depends on the country of origin.  A foreign check is a check drawn on a financial institution located outside the United States or on a branch of a U.S. financial institution located outside of the United States. 

Payment on checks drawn on foreign financial institutions may be subject to governmental restrictions and can take an extended time to collect.

Deposited items that are drawn on financial institutions outside the U.S., and not payable at or through a U.S. branch or correspondent financial institution will not be made available to you until we receive notification of payment.

Returned Checks

If funds have been made available and withdrawn from a recent check deposit, and the check is returned for any reason including improper endorsement, you are responsible for the full amount of the check and any fees.

 Substitute Checks

A substitute check is a legally sanctioned document with all the rights and obligations given to the original check written from your checkbook. Substitute checks are paper copies created from electronic images of original paper checks (front and back, with all endorsements). Each substitute check also includes a statement identifying it as a legal copy of the original check.

ELECTRONIC FUNDS TRANSFER DISCLOSURE

As a valued member of St. Jean’s Credit Union, you can take advantage of our many convenient electronic services. We are providing you with this Electronic Funds Transfer (EFT) Disclosure and Agreement, as amended from time to time (“Agreement”), to inform you of the terms and conditions governing the use of our electronic transfer services. This agreement takes the place of any prior agreements and disclosures governing the use of our electronic services. If you use or allow others to use the electronic services offered by the credit union, you are agreeing to the terms and conditions of this agreement. In this agreement, the term “you” and “your(s)” refer to you, the member, and the terms “we” “us” and “our(s)” refer to the credit union. This agreement applies if we have given you a plastic card and “PIN” (personal identification number) to access your account and/or you access your account by telephone or through our web-based branch. Here is some basic language you need to know to better understand this Agreement. An EFT occurs whenever you transfer your funds from one of your accounts using an ATM (automated teller machine), a POS (point of sale) terminal such as, for example, at a gas station where you “pay at the pump” or a department store sales counter, by telephone or over the Internet on a personal computer.

General Disclosure Statement

EXCEPT WHERE OTHERWISE PROVIDED IN THIS AGREEMENT, YOU MAY NOT STOP PAYMENT ON ELECTRONIC FUNDS TRANSFERS; THEREFORE, YOU SHOULD NOT EMPLOY ELECTRONIC ACCESS FOR PURCHASES AND/OR SERVICES UNLESS YOU ARE SATISFIED THAT YOU WILL NOT NEED TO STOP PAYMENT.

The initiation by you of your electronic funds transfer from your account will, except as otherwise provided in this agreement, effectively eliminate your ability to stop payment of the transfer.

1.  Protected Consumer Use of E.F.T

Electronic Funds Transfer Laws (Chapter 167B of the Massachusetts General Laws) were enacted to provide means for financial institutions, businesses, and

consumers to conduct their business relations more conveniently. Transferring funds electronically will supplement the use of checks, credit and cash and will not replace these present methods of doing business. As a consumer, you should be aware of your rights if you utilize the EFT system.

• Prohibition of compulsory use. No person may:

Require you to use a pre-authorized Electronic Funds Transfer as a condition for the extension of credit unless the credit is being extended in connection with a now account line of credit plan, or is being extended to maintain a specified balance in your account, or

Require you either to accept a transfer service or to establish an account which is accessed electronically as a condition of employment or receipt of a government benefit, or

Require you to pay electronically for the purchase of goods or services.

If your account is to be credited by a pre-authorized transfer, you may choose the financial institution to which the transfer may be made, if the institution is

technically capable of receiving such pre-authorized transfer.

• Waiver of No writing or agreement signed by you can waive the rights conferred to you unless you decide to waive these rights in settlement of a dispute or action.
• No store or retail business may offer a discount to you for making payment on any purchases of goods or services by electronic payment, rather than by cash, check, or charge.
• If it is the policy of a store or retail business to give cash refunds in return for an item purchased by cash, then this policy must also cover refunds for items purchased by Electronic Funds Transfer unless it is clearly disclosed at the time the transaction is consummated that no cash or credit refunds are given for payments made by Electronic Funds Transfer.
• Suspension of If a person agrees to accept payment by means of an Electronic Funds Transfer and the system malfunctions, preventing such a transfer, then the customer’s obligation is suspended until the transfer can be completed, unless that person, in writing, demands payment by other means.
• Criminal Procuring or using a card, code, or other means of electronic access to an account with the intent to defraud is a basis for criminal liability. If we go to court for any reason, we can use a copy, microfilm, or microfiche of any document to prove what you owe or that a transaction has taken place, and the copy, microfilm, or microfiche will have the same validity as the original.
• POS truncated Point of Sale truncated checks presented electronically, and the fees for represented checks, are EFT transactions subject to the terms and conditions of this EFT disclosure.
• Electronic Check Conversion When you provide a check as payment, you authorize us either to use information from your check to make a one- time electronic fund transfer from your account or to process the payment as a check transaction. Funds may be debited from your account as soon as the same day payment is received, and, as applicable, your check will not be returned. If your payment is returned due to insufficient funds in your account, you authorize us to make a one-time electronic fund transfer from your account to collect the appropriate NSF Items Returned, Insufficient Funds Fee as shown in our Schedule of Fees.

2.  Errors in Electronic Funds Transfers or Questions About Your Electronic Funds Transfers.

We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. You must provide us with the following:

1. Your name and account number;
2. Description of the error you are unsure about and why you believe it is an error or why you need more information;
3. The dollar amount of the suspected

We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally re-credit your account within 10 business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally re-credit your account.

If we determine that there was an error on our part, we shall correct the error within 1 business day after the determination. We will tell you results within 3 business days after we finish our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation and we must make these available to you for your inspection. For a reasonable fee covering our duplication costs, we will provide you with any such documents which you request. If your alleged error concerns a transfer to or from a third party, our investigation may be limited to our records. We will provide you with copies. If we decide that there was no error, you may want to contact such third party to pursue the matter further.

If you think your statement or receipt is incorrect or if you need more information about a transfer listed on your statement:

Telephone us at (978) 219- 1000 during the business days and hours indicated within this agreement (refer to # 8);

Or write us promptly at St. Jean’s Credit Union ATTN:  Member Services, 370 Highland Salem MA 01970.    

3.  Our Liability for Failure to Make Transfers.

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions.

We will not be liable in the following situations:

If through no fault of ours, you do not have enough money in your account to make the transfer.

If the transfer will cause you to exceed the credit limit on any line of credit authorized through use of the card.

If the VISA, Debit MasterCard, SUM or other approved network ATM or designated retail point-of-sale terminal was not working properly and you knew about the breakdown when you started the transfer.

If the VISA, Debit MasterCard, SUM or other approved network ATM or designated retail point-of-sale terminal where you are making the transfer does not have enough cash.

If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken. If the funds are subject to legal process or other encumbrance restricting such transfer.

If you and/or your service bureau set up an EFT transfer incorrectly.

If the credit union believes that something is wrong, for example, that your card has been stolen.

For pre-authorized transfers, if through no fault of the credit union, the payment information for a pre-authorized transfer is not received.

4.  Pre-authorized Transfers.

• Right to stop payment and procedure for doing If you have told us in advance to make regular payments out of your account, you can stop any of these payments by contacting us at the appropriate address or telephone number printed within this booklet in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. Once we have processed your stop payment request, we will stop all payments, in the amount indicated by you, to the third party named in your request, unless you instruct us in writing to resume making payments.
• Notice of varying If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. However, the payee may give you the option to choose to get this notice only when the payment would differ by more than a stated amount from the previous payment, or when the amount would fall outside certain limits that you have set.
• Liability for failure to stop payment of pre-authorized If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your actual losses or damages.

5.  Your Right to Receive Documentation of Transfers.

• Terminal You can get a receipt at the time you make any transfer to or from your account when you use a VISA, Debit MasterCard, SUM or other approved network ATM or designated retail point-of-sale terminals.
• Pre-authorized If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, and you DO NOT receive verification each time a deposit is made from that party, you may call us at the appropriate telephone number during the business hours indicated within this agreement to find out whether a deposit has been made. Check your statements to verify pre-authorized credit as described above.
• Periodic statements. You will be sent Monthly
• Exception for receipts in small-value A financial institution is not required to make available a receipt if the amount of the transfer is $15 or less. The fact that an institution does not make a terminal receipt available for a transfer of $15 or less is not an error for purposes of error resolution.

6.  Evidence

Any documentation provided to you which indicates that an Electronic Funds Transfer was made shall be admissible as evidence of such transfer and shall constitute prima-facie (self-evident) proof that such transfer was made.

7.  Disclosure of Account Information to Third Parties.

In order that your privacy may be protected, we will not disclose any information about you or your account to any person or organization, or agency except: for certain routine disclosures necessary for the completion of a transfer; or

for verification of the condition and existence of our account for credit bureau or merchant; or to persons authorized by law in the course of official duties; or

to our auditors, service providers, affiliates, attorneys, or collection agents in the course of their duties; or pursuant to a court order or lawful subpoena; or

to consumer reporting agency as defined in Massachusetts General Laws; or

by your written authorization which shall automatically expire 45 days after our receipt of your authorization.

If an unauthorized disclosure has been made, we must inform you of the particulars of the disclosure within 3 business days after we have discovered that an un- authorized disclosure has occurred.

8.  Business Days/Hours

Monday thru Friday 8:30 AM to 4:30 PM.

Holidays not included.

9.  Terminating this Agreement

If you wish to terminate this agreement, notify us in writing at the appropriate address printed within this booklet. We may also terminate this agreement at any time.

10.  Amendments

We have the right to change this agreement from time to time. We will notify you at least 30 days before a change will take effect if it will cause you greater costs or liability, or if it will limit your ability to engage in electronic transfers. We do not have to notify you in advance  if the change is necessary for security reasons.

11.  Rules, Regulations and Other Agreements

Your accounts may also be governed by other agreements between you and this credit union. If any terms of other agreements are in conflict with the terms of this agreement, the terms in this agreement shall be followed.

12.  Notices

All notices from us will be effective when we have mailed them or delivered them to the last known address that we have for you in our records. In the case of a joint account, notice to or from one account holder will be effective for all the account holders.

13. Collection Expenses

You agree to pay all reasonable expenses including attorney fees incurred by us in order to collect what you owe, or to enforce the terms and conditions of this agreement.

14. Advisory Against Illegal Use

You agree not to use your card(s) for illegal gambling or other illegal purposes.  Display of a payment card logo by,  for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located.

15. Laws Applicable to the Agreement

The laws of the State of Massachusetts and any applicable federal laws will apply to this agreement. If any terms or the agreement cannot legally be enforced, the agreement is considered changed to the extent necessary to comply with the laws.

16. Fees

Your account will be charged any applicable fees, charges, and or penalties as set forth in our schedule of fees included with this disclosure.

17. Transaction Limitation

Per Regulation D, for Money Market Accounts, if applicable, the member is permitted to make no more than six transfers and withdrawals, or a combination of such transfers and withdrawals, per calendar month or statement cycle (or similar period) of at least four weeks, to another credit union account of the member or to a third party by means of a preauthorized or automatic transfer, or telephonic (including data transmission) agreement, order or instruction, or by check, draft, debit card or similar order made by the member and payable to third parties. Deposits are unlimited.

BANKING CARDHOLDER AGREEMENT 

THE FOLLOWING TERMS AND CONDITIONS ARE APPLICABLE TO YOUR ATM, AND ANY DEBIT MASTERCARD SERVICE, UNLESS OTHERWISE

INDICATED.THESE TERMS APPLY WHETHER OR NOT YOU HAVE A NOW ACCOUNT LINE OF CREDIT FOR YOUR ACCOUNT.

1.  Issuance of Card

You have requested that St. Jean’s Credit Union issue you a card that can be used to access funds in your account. The system has selected a PIN that must be used with the card for transactions that require use of a PIN. Do not reveal your PIN to anyone else or write it down where it available to others. Use of your PIN legally binds you to this agreement.

2.  Responsibility for Transactions

You are responsible for all transactions you make with the card or that you authorize another person to make with the card. If the account is a joint account, all transactions involving the account are jointly and severally binding on all account holders. Section 13 below tells you about your responsibility for unauthorized transactions.

3.  Your Selected Accounts

You can request a card to access a NOW Account(s), Money Market Account(s), or Regular Savings Account(s). The word “selected” will be used to describe the credit union accounts to which you properly request the card to access.

4.  Use of the Card

You may use the card or ATM Access with or without your PIN (as applicable) to:

Withdraw cash from your account at any MASTERCARD, SUM or other approved network ATM or financial institution or purchase goods at merchants accepting the card subject to your daily withdrawal limits. (See section 6);

Make deposits to your designated account(s), Money Market Account(s), or Regular Savings Account(s) at our Lynn Branch, our Salem Branch or our Seaport Branch ATMs only;

Transfer funds between your designated  NOW Account(s), Money Market Account(s), or Regular Savings Account(s); Make account balance inquiries.

Some of these services may not be available at all terminals. Use of the Card(s) is subject to the terms and conditions of your account and any future changes to your account may affect your use of the card(s).

5. Overdrafts

You promise to pay the credit union immediately upon demand for any negative (overdraft) balance arising in your account. If you do not have line of credit privileges, the credit union may deduct the amount of any overdraft on your account from any other account you have with the credit union, except an Individual Retirement Account. You agree not to use your card for a transaction that would cause the balance in any selected account to go below zero, or that would cause any line of credit balance to go above your line of credit, or that would cause a withdrawal or transfer from an account that you do not have or have not selected. We will not be required to complete any such transaction, but if we do, you agree to pay us the excess amounts of improperly withdrawn or transferred funds immediately upon request.

6.  Limitations on Dollar Amounts and Frequency of Transactions

Up to your available credit limit, your combined maximum daily withdrawal, per card, may not exceed these amounts. We may limit or refuse to complete a trans- action when necessary for security reasons. You agree not to use your card(s) for illegal gambling or other illegal purpose. Display of a payment card logo by, for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located

DAILY LIMITS

(All amounts below are subject to your available credit limits)

• DEBIT CARD:  $1,000.00
• ATM ACCESS: $1,000.00
• COMBINED LIMIT: $2,000.00
• POINT OF SALE (POS): $1,000.00
• ATM: $1,000.00
• COMBINED LIMIT: $2,000.00

7.  Charges for Transactions

Refer to credit union schedule of fees for charges.

Some foreign ATM Networks/Financial Institutions charge for access to their machines.

The amount of any such charges will be deducted automatically from your selected account(s). Transactions at any St. Jean’s Credit Union owned and operated ATM are free.

8.  Your Option to Limit Cash Withdrawals

In addition to dollar amount limitations for withdrawal using your ATM or Debit Card and/or Personal Identification Number (PIN) that we may establish, you have the option to limit the amount of cash that can be withdrawn by your ATM or Debit Card to $50 per day or some other amount acceptable to us.

9.  Right to Receive Documentation of Transactions

You will receive a receipt at the time you make any transfer to or from your account using an ATM or point-of-sale terminal. You will be sent a monthly account statement showing the transactions made with the card unless there are no transactions in a particular month. In any case, you will be sent a statement at least quarterly.

10.  Business Hours

Monday thru Friday 8:30 AM to 4:30 PM Holidays are not included.

11.  Business Days

The business days of the credit union are Monday through Friday. Holidays are not included.

12.  Disclosure of Account Information to Third Parties

The credit union will disclose information to third parties about your account or the transactions you make:

• when it is necessary for completing transactions; or
• in order to verify the existence and condition of your account for a third party as in a credit bureau or merchant; or
• in order to comply with government agency or court orders, or
• if you give us your written

13. Liability for Unauthorized Transactions

Tell us AT ONCE if you think your card and/or PIN has been lost, stolen or used without your permission. Reaching us by telephone is the best way, if any, of minimizing your possible losses. You can lose no more than $50 if you fail to give us notice of your lost or stolen card and/or code and your card and/or code is used without your permission. If you think your card and/or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in Section 15 below.

14. Refusal to Honor Card

The credit union is not liable for the refusal or inability of any electronic terminal to honor the card or to complete a withdrawal from your account, or for their retention of the card. The credit union is also not responsible for the refusal of any merchant or financial institution to honor the card or for their retention of the card.

15. How to Notify the Credit Union in the Event of an Unauthorized Transaction

If you believe the card or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission call us first at (978) 219-1000. Then write us at: 370 Highland Avenue, Salem MA 01970 (after hours only, for Lost or Stolen ATM/Debit cards call:

888-849-6046).

16. Rules of Account

All Transactions covered by this agreement are also subject to all rules and agreements that govern the account(s) being debited or credited in connection with a transaction, except as modified by this Agreement.

17. Foreign Transactions

If you perform a transaction with your VISA or DEBIT MASTER CARD in a currency other than U.S. dollars, VISA or MASTERCARD International Inc. will convert the charge into a U.S. Dollar amount.  VISA or MASTERCARD International will use its currency conversion procedure, which is disclosed to institutions that issue their cards. Currently the currency conversion rate used by VISA and MASTERCARD International to determine the transaction amount in U.S. dollars for such transactions is generally either a government mandated rate or a wholesale rate determined by VISA or MASTERCARD International for the processing cycle by which the transaction is processed, increased by an adjustment factor.

18. Transaction Limitations

Money Market Accounts permit no more than six (6) transfers and withdrawals, or a combination of such transfers and withdrawals per calendar month or statement cycle  made to a third party by means of a preauthorized or automatic transfer, or telephonic (including date transmission) agreement, order or instruction, or by check, draft, debit or similar order or to any of your other deposit accounts at St. Jean’s Credit Union.  There is no limit in the number of transfers that you may make into your account.

Note: We are currently not enforcing the transfer limits. You’ll be notified if we choose to re-impose these limits.

19. Effect of Agreement

Even though the sales, cash advance, or other slips that you sign or receive when using the card or the account number on the card may contain different terms, this agreement is the sole agreement that applies to all transactions involving the card.

20. Additional Benefits/Card Enhancements

The credit union may from time to time offer additional services to your account. Some may be at no additional cost to you and others may involve a specified fee. You understand that the credit union is not obligated to offer such services and may withdraw or change them at any time.

21.  Changing Terms

The credit union may change this agreement from time to time by giving you written notice. If any change results in greater cost or liability to you or decreases access to your accounts, you will be given at least 21 days prior notice of the change.

22.  Termination of Account

The credit union reserves the right to cancel your card at any time. You also may cancel your card at any time. The card remains the property of the credit union. If either of you or the credit union cancels your card, you agree to return the card to the credit union or destroy it upon the credit union’s request.

23.  No Waiver

The credit union can delay enforcing any of its rights under this agreement and the law any number of times without losing them.

24.  Negative Reporting

The credit union may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

ST. JEAN’S CREDIT UNION ONLINE STATEMENTS USER AGREEMENT 

Definitions

As used in this Agreement, the words “we”, “our”, “us”, and “STJCU” mean St. Jean’s Credit Union. “You”, “your”, and “user” refer to the account holder authorized by STJCU to receive electronic delivery of periodic account statements, “Online Statements” under this Agreement. “Account” or “Accounts” mean your accounts at STJCU.

Agreement

This Agreement is a contract that establishes the terms covering the electronic delivery of your periodic account statements (“Online Statements”) for your ac- counts at St. Jean’s Credit Union. By entering into this Agreement, you accept all the terms and conditions contained herein. Please read it carefully. If you sign up to receive Online Statements, the terms and conditions of the deposit agreement and disclosures for each of your STJCU accounts, as well as your other agreements with STJCU such as loans, continue to apply.

Consent to Electronic Delivery of Account Statements (Online Statements)

When you sign up for Online Statements, you agree to receive your periodic account statements online through our Internet Banking site. Your Online Statements will contain the same content as the paper version you have been receiving, which includes account balances, transaction activity, electronic funds transfer

 information, year-to-date interest, and error notification procedures. The choice (paper or an online statement) that is recorded on our system on the day the statement is generated will be the only method used to deliver that month’s statement. You should allow 3 business days for any on-line change requests to become available.

Consent to Electronic Delivery of Electronic Notices and Disclosures

When you sign up for Online Statements, you agree to accept the annual Privacy Notice and other applicable consumer disclosures electronically.

Security

You understand the importance of your role in preventing misuse of your accounts and you agree to promptly examine your online statements for each of your accounts as soon as you receive it. You agree to protect the confidentiality of your account and account number, and your personal identification number and/or password. You understand that personal identification by itself or together with information related to your account, may allow unauthorized access to your account. Any misuse or loss resulting from the misuse of this information is the responsibility of the user. We cannot and do not warrant that all data transfers utilizing online statements, or e-mail transmitted to and from us, will not be monitored or read by others.

Periodic Statements

Period statements will be made available behind the Internet Banking Platform. We may send you an e-mail to the address you specify to advise you that your online statement is available and we will provide the Internet Banking link for you to access it. It is your responsibility to provide STJCU with your current e-mail address in order for you to receive your monthly statement. After clicking on the Internet Banking link, you will be asked to provide your member number and your Internet Banking password in order to ensure a secure communication of your statement information. Your statement will become available within the Internet Banking site each month after you enroll for the service. Online Statements will be available for six months. If you wish to retain them longer, you should download them some- time during the six months. You may also wish to print the statements. There are no special equipment requirements; your current printer is all you need. Please note, if you request an additional paper copy from the credit union, applicable statement copy fees will be assessed per our current Schedule of Fees. In order to access your online statements, you will need “Adobe Acrobat Reader.” It is freely available for download at http://www.adobe.com/products/acrobat/readstep.html.

Exclusion of Warranties

This service and related documentation are provided “as is” without any warranty of any particular kind either expressed or implied, including, but not limited to the implied warranties of merchantability and fitness for particular purpose.

Alterations and Amendments

The terms of this Agreement, applicable fees, and service charges may be altered or amended by St. Jean’s Credit Union from time to time. In such event, STJCU shall send notice to you at your address as it appears on STJCU records. Any continuation of the Service after STJCU sends you a notice of change will constitute your agreement to such change(s). Further, STJCU may, from time to time, revise or update the STJCU program, services, and/or related material(s) rendering prior versions obsolete. Consequently, STJCU reserves the right to terminate this Agreement as to all such prior versions of the STJCU programs, services, and/or related material(s) and to limit access to STJCU more recent versions and updates

Your Right to Terminate

You may withdraw your consent to receive Online Statements by notifying us in writing or using the “email” link located within the Internet Banking site. If you notify us in writing, it may take up to 30 days from receipt of your written notice of cancellation for you to receive your next monthly printed mailed statement, with all subsequent printed and mailed statements arriving monthly thereafter.

Our Right to Terminate

You agree that we can terminate your Online Statements and revert to printed mailed statements for any reason at any time.

Assignment

You may not assign this Agreement to any other party. St. Jean’s Credit Union may assign this Agreement to any present or future, directly or indirectly, affiliated company. STJCU may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

No Waiver

St. Jean’s Credit Union shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by STJCU. No delay or omission on the part of STJCU in exercising any right or remedy shall operate as a waiver of such right or remedy or any other rights or remedies. A waiver on any particular occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

Captions

The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement.

Governing Law

The laws of the State of Massachusetts and applicable Federal laws and regulations shall govern this Agreement.

Communications between Credit Union and You

If you have any questions regarding our online statement service, please e-mail us at info@stjeanscu.com. Or you may call us at (978) 219-1000, Then write us at: 370 Highland Avenue, Salem MA 01970.

Mbr_agrmt rev 07_ 2025